Return Policy

14 DAY RETURN POLICY

Returned goods which are not tempered with or have been sent in error will be credited or replaced.
To receive a full refund the goods must be returned to us unused, in a re-saleable condition and in the original packaging. Do not (!) open the package or try to fix the problem!! Weed Masq, aka Oui’D Masq, will not replace or refund any product that has been opened or tempered with.

Please return your products directly to the following address along with the original delivery paperwork.

Weed Masq aka Oui’D Masq
Goorsestraat 4c
7041 GA     ‘s Heerenberg
The Netherlands

TERMS AND CONDITION OF RETURNS

* Products must be in the unused condition that you received them and in the original box and packaging
* All returns must have the original delivery note
* All returns must be sent by an insured, trackable delivery service
* When your refund is processed, the funds will be returned to the original payment method which
may take up to 10 working days to appear as cleared funds

The 14 day return policy does not apply to items that are faulty/damaged – such items will need to be returned
in accordance with our damaged or faulty items returns policy below.

WRONG ADDRESS POLICY

If you have given a wrong address during the ordering process and your order was shipped
before you could inform us, we will have to wait until your order gets back to us until we can reship.
Once shipped your address cannot be changed by you, the postal services, or by our customer
service department.

DAMAGED OR FAULTY ITEMS RETURN POLICY

In the unlikely event that you receive a product from us that is damaged or vandalized during delivery
or defective we will be happy to refund or replace at no cost to yourselves. We will issue a full refund
(including postage) or a replacement at no additional cost. Please notify our returns department within
3 days of receipt by emailing to [email protected] Make sure to include your

TERMS AND CONDITIONS OF DAMAGED OR FAULTY ITEM RETURNS

* Notification of damage or fault must be within 14 days of receipt
* All goods must be returned to us within 14 days after notifiyng WeedMasq / Oui’d Masq
* All returns must have the original delivery note
* All returns must be sent by an insured, trackable delivery service
* Products must be in the unused condition that you received them and in the original box and packaging
* We will ask for images (berfore you return it) of the damage before issuing a refund or replacement
* We will ask for returning of the goods before issuing a refund or replacement
* Shipping charges are non-refundable
* You can not exchange/return a product because it does not work with your equipment or that it is not what you
thought it was, so please make sure you read the detail specifications before placing your order.
* We will not refund you for the postage cost on your returns, unless you are returning a defective product,
or an error was made by us.
* We accept no responsibility for shipments confiscated by customs. Contact your local customs office
for further information regarding the product you intend to buy if you are uncertain.
* You will need to contact us before you return a parcel. The return will not be accepted unless you
have contacted us first prior to returning your product/s, and have included the customer service
correspondence in the shipment.

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